Privacy policy

At alonsotbergass, we value your trust. Protecting your personal information is one of our highest priorities. This policy explains how we collect, use, and protect your data when you visit our website or make a purchase.

1. Information We Collect

When you use our website, we may collect the following types of information:

  • Personal details – such as your name, email address, phone number, and shipping or billing address when you place an order or contact us.
  • Payment details – such as card type and transaction information (processed securely through our payment partners; we do not store your full card details).
  • Technical information – such as IP address, browser type, device, and pages you visit on our website.
  • Cookies and similar technologies – used to improve site performance, store cart information, and personalize your shopping experience.

2. How We Use Your Information

We use the information we collect to:

  • Process and fulfill your orders.
  • Communicate order updates and provide customer support.
  • Improve our website, services, and product selection.
  • Send marketing or promotional emails (only if you have opted in).
  • Comply with legal obligations and fraud-prevention requirements.

We never sell or rent your personal information to third parties.

3. Data Security

We use secure server technologies and encryption (SSL) to protect your personal data during transmission.
Access to personal information is limited to authorized staff and trusted service providers who are required to keep your data confidential.

4. Cookies

Cookies are small text files stored on your device to help our website function smoothly.
They allow us to remember your preferences, shopping cart, and login details.
You can disable cookies anytime through your browser settings, but doing so may affect some website features.

5. Third-Party Services

We work with trusted third-party partners to process payments, manage shipping, and analyze website performance.
These partners only receive the data necessary to perform their services and are obligated to keep your information secure.
Examples include:

  • Shipping providers (e.g., FedEx, DHL, UPS)
  • Website analytics tools (e.g., Google Analytics)

6. Your Rights

You have the right to:

  • Request a copy of the information we hold about you.
  • Request correction or deletion of inaccurate or outdated data.
  • Withdraw consent to receive marketing emails at any time by clicking “unsubscribe” or contacting us directly.

To exercise these rights, please contact our support team using the details below.

7. Data Retention

We retain your information only as long as necessary to provide our services and comply with applicable U.S. laws, including tax and accounting requirements.

8. Updates to This Policy

We may update this Privacy Policy occasionally to reflect changes in our practices or legal requirements.
Any updates will be posted on this page with an updated “Last Revised” date.

Phone: +1 951-213-8682
Email: info@alonsotbergass.com
Address: 4881 Wyatt Circle, Norco California 92860, United States